FAQ

Why should I visit Amazing Books?

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There are a number of good stores from where you can buy books online. Though, the pricing of the books varies from store to store. Your favorite online store might not be the cheapest every time. So depending on how much you're saving and if your book's availability, you might want to get a book from somewhere other than your preferred store. We help you do all this in just one click!

Amazing Books significantly eases this search process. Just start your searches from here and then head on to the Amazing Books which you find best and continue with your online book purchase. No more opening multiple windows and searching on each store.

How can I confirm if my order has been accepted?

You will receive an email from us confirming your order details which will contain an Order ID, the list of product(s) ordered, and the expected date of delivery.
You will be sent additional communication before your order is shipped. This mail will contain the Order ID along with the tracking digits which you can use to see where your shipment is at present.

How can I make payments for the purchase made on Amazing Books?

Amazing Books accepts a multitude of payment modes for the convenience of the customers. The customer can make their payment via online being assured that the Amazing Books trusted payment gateway partners use a secure encryption technology to protect the transactions details against any type of theft and infringement and keep the details confidential every time.
The customers can opt for any option while purchasing, such as, internet banking, credit/debit card (Visa, Master Card, Maestro and American Express).
Amazing Books accepts payment via cards in India and other countries.

What is the procedure of delivery?

Reputed and trusted courier services have been employed by Amazing Books for the delivery process. When we ship your product, you will be timely informed by the courier company about your shipment and you will be provided a tracking number. With the help of the tracking number, you can track and check the status of your order any time .
At the time of ordering the product; to be precise, at the checkout time, you will be asked to provide your area pin code number where you wish to have the product delivered. This information will be recorded with us assuring the delivery of your purchase via seller.

Track Your Order

If I wish to track my order, how can I do that?

We have hired reputed and trusted courier services for the delivery process. You will be provided a tracking number or ID by the respective courier service. You can use this number or ID to get information about your package either from their website or from their contact numbers provided.

Cancellation and Return Policy

What is the procedure for returning the purchased order?

For the convenience of our customers, we have framed simple and easy steps that need to be followed:

Contact Amazing Books along with the details of the order.

As soon as we receive your complaint, the customer executive will contact you to confirm the request for returning and will familiarize you with process for the pick-up of the order.

Before you return the product, make sure that the product is not used and is still in its original form, including the price tags, packaging, and original bill.

Remarks:

There will no extra charges for return and exchanging/replacement process.
You should contact us with the return request within 15 days of purchase.
Replacement will be offered on damaged items while transportation.
For details, you should check the policies of return beforehand.

In case the product is out of stock, the refund will be made to the customer without any questions and the shipping charges will be covered by us.

Customers will be informed about the pickups by our executive.

Replacement could only be done if the product is in stock with us. If it is not available, then the customer will be refunded the full amount.

When will I get my replacement order?

You will receive the details about the pickup as soon we get the replacement request either by mail or by call from customer support. In near locations, the replaced product will be given off at the time off pickup. Whereas in other location, the replaced copy will be dispatched only after seller receive you package. You are asked to contact us instantly if you don’t get the replaced package within predefined time limit.

I wish to cancel my order; how should I do that?

You can cancel or change the order before it will be dispatched from Amazing Books warehouse facility

Once the order is dispatched, you can make a cancellation request upon successful delivery

What are the possible ways of repayment once I cancel my order?

After we receive confirmation of the cancellation, we will initiate the refund process back to the original mode of payment.

This can be given if there is Account and My Order available

Unless the item has been delivered to you, you can cancel the order.
For cancelling you order,
Log in your account and visit your “my order” page.
Select the items you want to cancel and click on the “view details” feature to see the details of your order.
From there you can cancel the order by clicking on “cancel” button.
You also need to mention the reasons for cancelling your order and choose a mode of repayment and confirm if you are sure to cancel it.
Once your cancellation has been approved, we will begin the process of your refund.

Will it be safe to use my credit/debit card details on Amazing Books website?

All the online transactions made on Amazing Books website are secure with great degree of security over transaction provided on the internet. Amazing Books have 256-bit encryption technology employed to secure the transactions and the customers’ selective information while channeling their money from their respective banks to completion of payment process. All the payments made via credit and debit cards are also securely checked by the respective banks. Banks these days utilize the 3D Secure password option to protect online transactions and even employ extra security via identification of your credentials.